Privacy Policy
Last Updated: November 30, 2025
Our Commitment to Privacy
At Nocturnal Noir, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. We are dedicated to transparency and giving you control over your data.
Information We Collect
| Data Type | What We Collect | Why We Collect It |
|---|---|---|
| Personal Information | Name, email, phone number, shipping address | To process orders and communicate with you |
| Account Information | Email, password (encrypted), order history | To manage your account and show past orders |
| Payment Information | Processed securely by Stripe | We never store card details |
| Browsing Data | Pages visited, time spent (if cookies accepted) | To improve our website and user experience |
How We Use Your Information
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to customer service requests
- Send promotional emails (with your consent)
- Improve our website and services
- Prevent fraud and maintain security
Cookies & Tracking
We use cookies to enhance your browsing experience:
- Essential: Required for site functionality
- Analytics: Help us understand site usage
- Marketing: Used for personalized ads
- Personalization: Remember your preferences
You can manage your cookie preferences through our Cookie Settings.
How We Share Your Data
We only share your information with:
- Australia Post: For shipping and delivery
- Stripe: For secure payment processing
- Firebase: For authentication and database
- Legal authorities: If required by law
We never sell your personal information to third parties.
Data Security
We implement industry-standard security measures:
- SSL/TLS encryption for all data transfers
- Secure Firebase authentication
- PCI-DSS compliant payment processing via Stripe
- Regular security audits and updates
- Limited access to personal data
Your Rights
Under Australian Privacy Act and GDPR (if applicable), you have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Withdraw consent at any time
- Request data portability
- Lodge a complaint with a supervisory authority
Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
Account data is deleted upon request, except where retention is required by law.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website or sending an email. The "Last Updated" date will be revised accordingly.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you're not satisfied with how we handle your data.